Terms and Conditions:

RESERVING YOUR RENTALS/PAYMENT: A proposal does NOT guarantee item availability. A NON-REFUNDABLE deposit of 50% of the total rental quote is required to hold your rental reservation. Rentals are neither reserved nor confirmed until the contract is signed AND the 50% deposit is paid. The remaining balance is due in full two weeks (14 calendar days) prior to your agreed upon event drop off date. Full or partial payments are gladly accepted at any time leading up to your event. 

MAKING CHANGES TO YOUR ORDER: Additions, eliminations, and quantity revisions may be requested as needed up until 2 weeks prior to the delivery date, unless otherwise noted for pre-order items including linens. 

RUSH FEE: Any new orders or additions to current orders are subject to a 10% rush fee if changes are being made within 14 days of the delivery date. 

DAMAGE WAIVER FEE: All orders require a 5% Damage Waiver fee. This fee is taxable, non-refundable and only applies to rented items. By paying this fee, the client is waived of their liability for rented items that are damaged because of an accident or through normal use. The waiver does NOT, however, cover missing items or negligent use of rentals. To ensure coverage of damaged items, the client MUST return the broken rental items in their appropriate container. In the event that an item is not returned, the client shall pay a replacement fee of five times the rental price of the item. Upon rental return, the point of contact or person responsible will be notified of missing items as soon as possible. Examples of damage covered by the Damage Waiver include: accidental damage such as chips, cracks, broken china and glassware, and minor/reparable stains on linens. Examples of items NOT covered by the Damage Waiver include but are not limited to: items not returned (including crates, racks, totes and dollies), items left out in the rain, items covered in wax, linens that are stained beyond repair, or items damaged due to neglect, abuse or misuse. 

RETURNING/CLEANING YOUR RENTALS:

1. All dinnerware and flatware MUST be rinsed and free of food prior to return. These items must also be placed in the appropriate rack as it was delivered. In the event that rentals are returned without being rinsed, the client assumes responsibility and agrees to pay a cleaning charge of $0.25 + tax per item. Orders returned partially clean or unused will not be eligible for any credit and will be subject to full rental charges.

2. Linens stained/damaged beyond repair and/or missing will result in replacement fees charged to the card on file at three times the rental price.

3. The Tailored Table Delivery and Pickup services help to reduce linen losses. However, the Customer is responsible for repacking linens in the provided return bags following the event and is still responsible for replacement fees if linens are missing or damaged.

4. Customer agrees that they are responsible for inspection of any orders upon receipt, and any discrepancies in shortages, colors, counts or breakage should be communicated to The Tailored Table prior to the event date with photo documentation. Once the event has occurred, the customer is responsible for the entire order unless said discrepancies are communicated by the Customer upon receipt.

5. Customer is responsible for properly repacking all rental products. Repacking linens wet, damp or with debris will result in mold and mildew and Customer will be charged if linens are damaged beyond repair. Customer will be charged replacement costs for delivery and/or return bags that are lost and/or received broken and damaged due to failure to adhere to provided Return Instructions.

6. Candle Wax on linens will incur charges. We recommend all candles be placed in a receptacle to contain wax (hurricane vase, etc) to prevent wax on tables. *Even candles sold as "no wax candles" can melt onto linens.

DELIVERY/PICKUP: Delivery/Pickup DOES NOT include setup or breakdown unless otherwise noted. 

Payment Policy - To confirm this agreement, an initial payment of 50% of the total contract amount is required. The remaining balance is due fourteen (14) calendar days prior to the earliest of the following dates: a) receipt of goods or b) performance of services. Additional payment processing fees may apply. 

General Cancellation Policy - To ensure availability of all services and products, INITIAL PAYMENTS ARE NON-REFUNDABLE. You may remove one or more item(s) from your order at any time (unless the item is a pre-order linen). Cancellations will result in the loss of deposit. Restocking fees may also be charged to the payment method on file if the cancellation occurs after the Final Confirmation Date. In the case that the event is rescheduled to a later date, the deposit will be applied to the new event date.